Refund policy

ONLY FULL-PRICED ITEMS ARE ELIGIBLE FOR A REFUND. SALE ITEMS CAN BE RETURNED FOR AN EXCHANGE OR STORE CREDIT ONLY.

To request a return please go to:
https://bysimonecollection.com/pages/contact-us/

*if you do not respond to reply emails regarding your return within the 7-day return policy your return request will be cancelled.

Returns
Our returns policy lasts 7 days.

If you select to use our couriers to collect your return, a return shipping fee of R150 will be included and deducted from your final refund amount.

Sale items: SALE ITEMS CAN BE RETURNED FOR AN EXCHANGE OR STORE CREDIT ONLY.

Exchanges
If you wish to exchange your item for a different size, we will issue you with a gift card for the value of your item, and you will have to put through the order from your side. Your store credit amount will be the value of the item you purchased minus courier fees.

Refunds
SALE ITEMS ARE NON-REFUNDABLE

Once your return is received and inspected, you will receive a notification via email.

If approved, your refund will be processed within 3-5 working days. Please allow at least 5-7 working days for your funds to reflect in your account.